The product
Does the pump need batteries or charging?
No. The pump is entirely manual — you work it by hand, like a bicycle pump. There is no battery, no motor, no charging cable and no adapter. It works on a plane, in a hostel, in the middle of nowhere, and it will still work in ten years.
What exactly comes in the box?
Three pieces: the backpack, the manual vacuum pump, and the removable airtight compression bag.
Will it fit as carry-on luggage?
The pack measures 40 x 25 x 18 cm, which suits common carry-on and under-seat allowances. But cabin limits differ between airlines, fare classes and even aircraft, and they change without notice. Check your airline's current allowance, and measure the bag once packed — a full bag sits wider than an empty one. We cannot promise universal acceptance and we will not pretend otherwise.
Does compression make my luggage lighter?
No. Compression removes air, so it reduces volume, not weight. Your clothes weigh the same — they simply take up much less room.
How much does the bag itself weigh?
About 1.13 kg for the complete three-piece set.
Will it fit my laptop?
There is a padded sleeve in the front organiser panel that suits most 14–15 inch laptops. If yours is larger, measure it against the 40 x 25 cm external footprint before ordering.
Is it waterproof?
The outer fabric is water-resistant — it handles rain and splashes. It is not waterproof and should not be submerged.
How do I clean it?
Spot clean with a damp cloth and mild soap. Do not machine wash, tumble dry or iron. Let the compression liner dry fully, open and unzipped, before storing.
Ordering and delivery
Where do you ship?
Australia only, at the moment.
How much is shipping?
Free on every order, with tracking. No surcharges, no handling fees.
How long will it take?
1–3 business days to process, then 9–16 business days in transit — typically 10–19 business days in total. Orders ship from our supplier's warehouse in China, which is why it is not a two-day delivery.
Will I have to pay customs or GST?
No. Goods under A$1,000 entering Australia carry no import duty, and we are not registered for Australian GST. The price at checkout is everything you pay.
My tracking has not updated in days. Is my parcel lost?
Almost certainly not. It is normal for international tracking to sit still for several days mid-transit. If it has not moved for more than 10 business days, email us. If your order has not arrived within 30 business days of dispatch, we will resend or refund it.
Can I change my delivery address?
Yes, if the order has not yet been dispatched — email us immediately with your order number. Once the carrier has it, the address is locked.
Returns
Can I return it if I simply do not like it?
Yes. You have 30 days from delivery. The item needs to be unused and complete with the pump, the compression bag and the original packaging. Return postage for a change of mind is at your cost.
What if it arrives faulty, damaged or not as described?
We cover it, and we cover the return postage. Email us with your order number and photos. Your consumer guarantees under the Australian Consumer Law apply in full and are not limited by anything in our policies.
How long do refunds take?
We process refunds to your original payment method within 5 business days of receiving the return. Your bank may take a few days more to display it.
Still stuck?
Email lpstylehub@gmail.com with your order number. A real person answers, within two business days.